_edited_edited_pn.png)
Refund Policy
Last updated: 05/11/2026
Overview
Thank you for choosing to be a part of Hilos Adventures! Because all physical book orders are printed and fulfilled by Barnes & Noble Press and Amazon KDP, all returns and refunds are handled directly by them. Hilos Adventures does not have access to your order details, payment information, or personal contact information, and is therefore unable to process returns or refunds on your behalf.
How to Request a Refund or Return
If you are unsatisfied with your order or need to request a return or refund, please contact Barnes & Noble or Amazon directly. They will be best equipped to assist you with your request. You can reach them through their website: Barnes & Noble or Amazon.
Timeframe for Refund Requests
Refund and return request timeframes are determined by Barnes & Noble or Amazon. Please refer to their refund policies for details on deadlines for submitting a request.
Full & Partial Refunds
Whether a refund is full or partial will depend on the circumstances of your request and is governed by Barnes & Noble' or Amazon's refund policies. Hilos Adventures has no authority over refund amounts or eligibility decisions.
Conditions for Returns
Conditions under which a return or refund may be granted are determined solely by Barnes & Noble or Amazon. Please review their policies for a full list of eligible circumstances, including damaged, defective, or incorrect items.
Questions?
For any questions related to your order, payment, or refund, please contact Barnes & Noble Press or Amazon directly. For all other inquiries about Hilos Adventures, feel free to reach us at connect@hilosadventures.com.